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We offer a full refund (or replacement) on products damaged or lost in transit. Please notify us within three days of receipt of goods, or after a trace has been done via email at sales@basiloliveoil.com. Basil Olive Oil Products Ltd. guarantees its products and quality; however, we cannot accept returns if you are not satisfied with the taste or application of products as this is subjective and dependent on conditions out of our control.

Moreover, we cannot accept food returns as we cannot be responsible for products well past their purchase dates, that have not been stored properly or that have been damaged or rendered unsaleable by the customer. Returns are only valid upon receiving notification and authorization from Basil Olive Oil Products Ltd. via email, and are only applicable if the products remain unopened and in their original packaging. Furthermore, returned goods must be shipped prepaid by the customer within seven days from the time of purchase.

Should you wish to return a product, please provide us with an email outlining your issue and the full purchase price will be refunded upon our satisfaction regarding the claim. The original invoice must be included with the returned goods. Returned items are only accepted if the postage/shipping charges have been fully paid and goods are returned in excellent condition.